Politique de remboursement

30-Day Returns

You may request a return within 30 days of receiving your order.

For change-of-mind returns, products must be unused, unopened and in their original packaging, with all original seals intact. You must provide your order confirmation or other proof of purchase.

Opened booster packs, tins, boxes and other sealed Pokémon TCG products are not eligible for change-of-mind returns. This does not affect claims concerning defective, damaged or incorrectly supplied goods.

How to Request a Return

Email gotopockemon@gmail.com with your order number, the item you wish to return and your reason for returning it.

Please contact us before sending anything back. We will confirm eligibility and provide return instructions. Once approved, please send your return within 14 days.

For change-of-mind returns, you are responsible for return postage and suitable protective packaging. We recommend keeping proof of postage and using a tracked service.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If anything is damaged, defective or incorrect, contact gotopockemon@gmail.com promptly after discovering the problem.

Include your order number and, where possible, photographs of the item and shipping packaging. Please retain the packaging while we investigate.

We will work with you to arrange an appropriate solution. Where a return is needed because we supplied an incorrect or defective item, we will arrange or cover reasonable return postage. Please contact us before paying for return shipping.

The unopened-product conditions for change-of-mind returns do not apply to these claims. Any applicable statutory rights remain unaffected.

Exchanges

Please contact us if you would like a different product. Exchanges depend on stock availability. We may arrange a return and refund so that you can place a new order separately.

Refunds

We will inspect your return and notify you whether it meets the return conditions.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.

For eligible change-of-mind returns, we refund the amount paid for the returned products. You are responsible for return postage, which is not refundable. If an item is damaged, defective or incorrect, please contact us before returning it so we can arrange an appropriate solution.

If you have not received your refund within 15 business days of approval, please contact gotopockemon@gmail.com.