Politique de confidentialité

Last updated: September 30, 2026

Go2Pocket respects your privacy. This policy explains how personal information is collected, used and shared when you visit go2pocket.com, place an order or contact us.

Who Is Responsible for Your Information?

Go2Pocket is operated by:

Duncan Sutherland

Email: gotopockemon@gmail.com

The operator identified above is responsible for the processing described in this policy, except where a service provider processes information independently for its own purposes.

Information We Collect

Depending on how you use our store, we may process:

Your name, email address, telephone number, and billing and delivery addresses.
Order details, purchased products, payments, returns and refunds.
Information you provide when contacting us.
Customer account information, if you create an account.
Technical information such as your IP address, browser, device and interactions with the website.
Cookie preferences and marketing choices.

Payments are processed through Shopify and the payment provider selected at checkout. These providers process the payment details needed to complete your purchase. Please do not send card details or passwords by email.

How We Use Your Information

We use personal information to:

Process payments, prepare orders and arrange delivery.
Send order confirmations and delivery updates.
Handle questions, returns, refunds and complaints.
Maintain customer accounts where available.
Protect the store against fraud and misuse.
Operate and improve the website.
Meet applicable accounting and legal obligations.

Where permitted by applicable law and your choices, we may also use information for marketing and personalised services.

Marketing

Where we send marketing messages, we do so in accordance with applicable law, obtaining consent where required.

You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. You will still receive necessary messages about your orders.

Cookies and Similar Technologies

Our store uses cookies and similar technologies for functions such as remembering cart contents, maintaining sessions and protecting checkout.

Depending on the services enabled, additional technologies may be used for analytics or advertising. Where consent is required, these should only operate after you agree.

Where available, you can review or change your choices through the store’s cookie settings. You can also manage cookies in your browser, although blocking essential cookies may affect store functionality.

Who Receives Your Information?

We share information where necessary with service providers involved in operating the store, including:

Shopify, which hosts our store.
Payment providers that process transactions.
Delivery providers that transport your orders.
Providers supporting our website, communications and business administration.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

Shopify

Our store is powered by Shopify. Shopify processes personal information to host the store, support checkout and provide related services.

Depending on the Shopify features enabled, Shopify may also process information independently, including to provide enhanced services involving interactions with Shopify and other merchants.

For details about Shopify’s processing and the privacy choices available to you, visit:

Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal: https://privacy.shopify.com/en

Processing Outside Switzerland

Some service providers may process or store personal information outside Switzerland.

[Before publishing: identify the relevant destination countries from your Shopify and other provider information, and describe the applicable safeguards or exceptions for transfers where required.]

How Long We Keep Information

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including managing orders, resolving disputes and meeting legal obligations.

Some transaction and accounting records must be retained for legally required periods. Other information is deleted or anonymised when it is no longer needed.

Security

We use reasonable technical and organisational measures to protect personal information. However, no website, transmission method or storage system can guarantee complete security.

Please keep your account access details confidential.

Your Rights

Under applicable data-protection law, you may request access to your personal information and correction of inaccurate information. Depending on the circumstances, you may also request deletion, object to certain processing or request a transferable copy of your information.

Where processing relies on your consent, you may withdraw that consent for future processing.

To make a request, email gotopockemon@gmail.com. We may need to verify your identity. Certain information may need to be retained to comply with legal obligations.

If you have concerns about our handling of your information, please contact us. You may also contact the Swiss Federal Data Protection and Information Commissioner at https://www.edoeb.admin.ch.

Children and Young People

If you are a parent or guardian with concerns about personal information a child has provided to us, please contact gotopockemon@gmail.com. We will review the matter and take appropriate action under applicable law.

Other Websites

Our website may contain links to other websites. Those websites have their own privacy policies, which we encourage you to read.

Changes to This Policy

We may update this policy when our services, practices or legal requirements change. The latest version will be published on this page with an updated date.